GENSHIN IMPACT HAT CHOICE
Anime hats are a popular accessory in Japanese animation. They come in various styles and designs, often reflecting the personality or theme of the character wearing them. anime hats add flair and individuality to characters, becoming recognizable symbols within the anime community.
What payment method do you accept ?
All major credit cards and Paypal.
What currency is your store in ?
All payments are made in USD. Your bank will convert your total to your currency after your payment has been processed.
RETURN/ REFUND/ RESTOCK/ EXCHANGE :
Will you be restocking ?
Only select items.
What is your return policy ?
Returns are handled on a case-by-case basis. Please see our Return Policy.
Will I receive my money back after I return ?
No, you will receive store credit in a form of a OTAKO gift card to the email provided. Please see our Return Policy.
How do I contact you ?
Email us at Contact@otakoanime.com
When can I expect an e-mail response ?
Allow 2-4 business days for a response. Emails are answered in the order it was placed during operating business days ( Weekends are closed ).
Please include full name, detailed message and order number if available.
TRACKING YOUR ORDER :
I ordered two items, why did I only receive one ?
Some of our orders are shipped separately. If you have ordered multiple items and have not received all the items, please do not email us. Your remaining items are on their way. Please allow the shipping times above to receive your entire order.
Why does my tracking info say invalid/not available/not found ?
Allow up to 24-72 hours for the post office to update.
At times, tracking may not be available in select countries.
Where can I track my package ?
Enter your tracking number below !
Returns Our policy lasts 15 days. If 15 days have gone by since receiving the package, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 15 days after receiving it
If by any chance You choose The wrong size we can't refund you. But we can send you another one with your size in exchange for those that you already ordered!
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at Contact@otakoanime.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Contact@otakoanime.com and send your item to the nearest OTAKO facility ( we will send you an email with the details)
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to the nearest OTAKO facility ( we will send you an email with the details)You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you, may vary.If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.